All orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap costs. If you would like to return a product from your order, simply send us an email at sales@scentjohn.com and we will send you the specific information for carrying out the return.
You can expect a refund within one billing cycle of us receiving your returned product. Within the US we may be able to provide a return label.
There will be an additional $5 deduction from the refund, for label usage and restocking fee.
After the product is received, it usually takes within 5 – 8 days to process the refund.
Shipping costs are non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Also, we understand that customers must open items before determining if they like it. As long as the item is not excessively used, we will process a full refund for it, else you will be subject to partial refund.